Excellent service recognised by employer

CLARE Bell has just celebrated 10 years’ service with Earby-based West Craven Insurance Services.

Clare, 30, from Barnoldswick originally joined the company as an Administration Assistant, but has progressed during that time to the position of Renewals Manager.

“Clare has been an excellent employee and is a trusted and valued member of our team,” said Ian Clarkson, Managing Director of West Craven Insurance Services.

“Clare epitomises what we stand for – she’s an expert in her field and she knows and understands our customers and the area we operate in.”

“All good businesses value experienced staff who are good with people – especially those businesses that rely on great customer service. That’s why staff retention is so important and why it’s been such a pleasure to have Clare as a member of our team over the past ten years,” added Mr. Clarkson.

During her time with the company, Clare has studied for an NVQ in Insurance and Customer Service, as well as achieving both levels 1 and 2 Insurance Foundation Certificate – but it’s been an eventful time away from work too!

“During my time at West Craven Insurance Services my husband and I have bought our first home, got married and I’ve just returned to work part-time after having my first child,” said Clare

“I really enjoy my job and I love getting good deals for local people. I think it helps that we get to know our customers so well – it makes work very enjoyable, plus we understand their circumstances in a way that some of the big online or call centre operations just can’t.”
“Here’s to the next ten years,” added Clare!